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Tenant Resources
Prospective Tenants
Find Your Perfect Home
If you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.
For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.
A: Once you become a 24 Hour Property Management tenant, you will be provided with your own unique tenant portal. You simply log into your portal and can pay your rent online. You can make a one-time payment or schedule regular monthly account deductions. Your portal will be available 24/7 allowing you to access your account anytime, day or night.
A: Unless otherwise specified, rent is due on the 1st day of each month. The rent is considered late if it is received after the 3rd day of each month.
A: Yes, if your rent is late your account will be assessed a late fee as per the terms and conditions of your lease.
A: Pets vary depending on the property. Please consult with us prior to viewing a property about the pet policy for the property you interested in renting. Unauthorized pets could result in an eviction.
A: If your maintenance is a life-threatening emergency, please call 911. If you require routine maintenance, simply log into your portal and request a maintenance ticket and someone will be in touch. If your request is a major maintenance problem, such as a water leak, no water/hot water, no heat/air conditioning, you can call our maintenance department. Our emergency department is available 24/7.
A: Only those who are listed on the lease will be able to occupy the property. Unauthorized occupants can cause an eviction. You are allowed to have house guests however, any guest that resides in the property for more than fifteen (15) days could be considered an occupant. You must obtain written permission from the landlord for any guests that are staying longer than fifteen (15) days.
A: We will be in touch with you prior to your lease expiration. If you are not planning on renewing your lease, you must provide written notice. We generally require 30-day notice, but consult the lease agreement for exact requirements.
A: Marketing the property for new tenants will begin once your notice is received. You will be notified, if possible, 24 hours before any showing. The landlord or agent has the right to show the property during reasonable hours.
Maintenance Request
Maintenance Form
Log into the Resident Portal and submit a Maintenance Request and we will address your maintenance issue. If it is an emergency that requires immediate attention, please call 949.889.2424.
If this is a life-threatening emergency call 911 immediately.
Important
Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.
Release of Key
I understand that if I do not authorize a release of a key to a vendor, I will need to be available to give the vendor access to the property.
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By digitally signing this form you are providing with your express written consent to send you business and marketing communications via text messages (SMS), email, and by calls or prerecorded messages dialed by a natural person or by an automatic or automated telephone dialing system. This express written consent applies to each such email address or telephone number that you provide to us now or in the future and permits such communications regardless of their purpose, unless you opt out of SMS marketing communication when submitting this form. Consent not required to register. Message frequency varies, message and data rates may apply. Text STOP to cancel, call for help.
By digitally signing this form you are providing with your express written consent to send you business and marketing communications via text messages (SMS), email, and by calls or prerecorded messages dialed by a natural person or by an automatic or automated telephone dialing system. This express written consent applies to each such email address or telephone number that you provide to us now or in the future and permits such communications regardless of their purpose, unless you opt out of SMS marketing communication when submitting this form. Consent not required to register. Message frequency varies, message and data rates may apply. Text STOP to cancel, call for help.
